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Personal Information

• At the time you begin a relationship with us and during the course of our relationship, we may collect information about you.

• We obtain most of our information about you directly from you, including your visits to our web site.

• For every product or service, we need your name, address, birthdate, occupation and some identification. For certain products, we may need to collect other personal information.

• We ask you for information to establish and serve you as our customer.

• We will confirm your identity when you purchase a new product online or register for a secure online service from us.

• With your consent, we may obtain information about you from third parties, including credit reporting agencies.

• We will not make your consent a condition of obtaining a product or service, unless it is reasonably or legally required, and we will clearly indicate when this is the case.


• We share information within companies under EXBC to manage our credit and business risks and operations, comply with legal or regulatory requirements, and service your account. We also share information within EXBC’s entity to review whether any other products or services are suitable for you so that we may offer them to you.

• We may release your information to parties outside EXBC , such as regulators, and our suppliers and agents who assist us in serving you and who may be located in Canada or other jurisdictions or countries and may disclose information in response to valid demands or requests.

• We do not sell or rent customer lists or personal information to others.

Your Choices

• You may access and update the information we have about you.

• There are several privacy preferences available to you. For example, you may choose not to have us contact you with direct marketing offers or to participate in customer research surveys. In most cases you are free to refuse or withdraw your consent at any time.

To make any of these choices, refer to the How to Contact Us box.

Important Information

• We will protect your information with appropriate safeguards and security measures.

Read helpful tips for protecting yourself against financial fraud, such as identity theft.

*Email disclaimer: For your protection, do not send confidential or personal information (e.g. Access Card number, account numbers, etc.) via email, as it is NOT a secure method of communication.
To request access to, or correction of, your personal information, or to make other inquiries regarding your personal information, you may write to our Privacy Officer at theprivacyofficer@exbc.ca or by mail to: Privacy Office, 10 George St. North. Brampton. ON L6X 1R2.