Accessibility Commitment Statement

We believe that all Canadians deserve access to financial services, and we’re committed to providing accessible services that meet the needs of our Clients. We strive to continually eliminate barriers and improve our offering to Clients, employees and the public in order to deliver equally empowering experiences to all, regardless of their accessibility needs.

Website Accessibility

We’re working to enhance our website design so that it’s accessible to the widest possible audience, providing equal access to information, navigation and functionality. We’re actively working towards achieving a fully accessible website that will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 and is usable with assistive technology.

Accessibility Services

Services we offer to accommodate the needs of our Clients include:

Our secure online chat channel provides a communication option for Clients who are deaf, deafened, hard of hearing, or who have speech disabilities.

Contact Info


Online Chat

8:00 am – 8:00 pm ET on weekdays
Log in to start chatting with us.
We Welcome Your Feedback on Accessibility

We’re always looking for ways we can improve our Client experience. If you have feedback to share with us, please feel free to contact us by email at: accessibility@exbc.ca